Atypical Customer Blog Series

Skip the formal case study asks (and formal approvals) with an informal mini-blog like Intercom's "Response Time".

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Awareness
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Social Engagement
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Demand Gen
Advocate and Asset Count

We see plenty of "customer spotlight" blog series, but Intercom's "Response Time" is different. 

Instead of asking customers questions that elicit veiled testimonials, Intercom's Response Time "talks outside your product". Done entirely by Typeform survey, and gets outside the box with Qs like "how would you describe your job to an alien?"

Result: it's easy for them to participate, you'll get a foot in the door for future advocacy requests, you'll forge a deeper, real connection with them, plus you et all the benefits of association and reach upon posting.

How to Implement

Kate, who leads advocacy at Intercom, shares exactly how she did this (and even shared their templates and examples!):

  1. Created a survey to collect blog Q&A responses
  2. She sends messages over linkedin to potential participants
  3. The week before they're due to publish a new edition, they email the featured customer with assets from the design team  - example here
  4. Time to post on LinkedIn.
  5. Kate's favorite part? The ancillary content we can create from the series, like this and this
  6. Bonus: They even have their podcast host ask questions to folks he's interviewing to get video pieces like this.

Templates

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Intercom
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Advocacy
kpis
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Awareness
📣
Social Engagement
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Demand Gen
Advocate and Asset Count

Other 🔥 Plays

Candid Reaction Launch Video

Awareness
Use candid beta customer reactions to your new feature or product (like Intercom did with its Fin launch) to build launch hype.
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Demand Gen
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"How To" Workshop ft Customers

Awareness
Skip the traditional case study and instead engage prospects with tactical "how to" content featuring succesful customers.
Lead Gen
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Customer Quotes in FB Ads

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Use customer testimonials in your retargeting or sponsored Facebook campaigns.
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