Atypical Customer Blog Series

Skip the formal case study asks (and formal approvals) with an informal mini-blog like Intercom's "Response Time".

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Awareness
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Social Engagement
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Demand Gen
Advocate and Asset Count

We see plenty of "customer spotlight" blog series, but Intercom's "Response Time" is different. 

Instead of asking customers questions that elicit veiled testimonials, Intercom's Response Time "talks outside your product". Done entirely by Typeform survey, and gets outside the box with Qs like "how would you describe your job to an alien?"

Result: it's easy for them to participate, you'll get a foot in the door for future advocacy requests, you'll forge a deeper, real connection with them, plus you et all the benefits of association and reach upon posting.

How to Implement

Kate, who leads advocacy at Intercom, shares exactly how she did this (and even shared their templates and examples!):

  1. Created a survey to collect blog Q&A responses
  2. She sends messages over linkedin to potential participants
  3. The week before they're due to publish a new edition, they email the featured customer with assets from the design team  - example here
  4. Time to post on LinkedIn.
  5. Kate's favorite part? The ancillary content we can create from the series, like this and this
  6. Bonus: They even have their podcast host ask questions to folks he's interviewing to get video pieces like this.

Templates

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Intercom
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Advocacy
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Awareness
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Social Engagement
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Demand Gen
Advocate and Asset Count

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