Reorganize Customer Stories

Organize case studies "Choose your Own Adventure"-style to make it easy for prospects to connect and consume your content.

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Awareness
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Conversion

Present your customer stories to support how prospects are coming in and consuming content. Instead of organizing them alphabetically or by industry, think about what they're thinking about when they're in discovery phase and looking at your website.

Crossbeam presents three organization. methods:

  1. Customer outcome and KPI (e.g. revenue generation, sales velocity)
  2. Use cases (e.g. co-selling, co-marketing)
  3. User type (e.g. for marketing tech, for venture capital)

How to Implement

To start, get in the heads of your buyers - who are they, what problems are they coming to you with, what outcomes do you enable?

From there, start categorizing.

We like outcomes, use cases, and persona based segmentation for customer stories.

To get this live, you'll want to tag each of your customer stories by all categories, and then have whoever manages your website add a sub-navigation or filtering function.

Templates

laudable impact score
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laudable difficulty score
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credit
Crossbeam
stage
Middle of Funnel
kpis
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Awareness
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Conversion

Other ๐Ÿ”ฅ Plays

Candid Reaction Launch Video

Awareness
Use candid beta customer reactions to your new feature or product (like Intercom did with its Fin launch) to build launch hype.
Awareness
Lead Gen
Demand Gen
Conversion
Engagement

Atypical Customer Blog Series

Advocacy
Skip the formal case study asks (and formal approvals) with an informal mini-blog like Intercom's "Response Time".
Awareness
Social Engagement
Demand Gen
Advocate and Asset Count

"How To" Workshop ft Customers

Awareness
Skip the traditional case study and instead engage prospects with tactical "how to" content featuring succesful customers.
Lead Gen
Web Traffic
Social Engagement
Adoption
Expansion

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